Privacy Policy

We collect personal information in a variety of ways when you visit our site or use our service. For instance, you provide us personal information when you create an account or when you contact us via email. Vook automatically receives and records information from your browser, including cookies. Personal information collected is used for billing, identification, authentication, service improvement, research and contact.

We are committed to conducting our business in accordance with these principles to ensure that the privacy of personal information is protected and maintained.

If you have any questions or concerns about Vook's privacy policy, please send us a message.

  1. Security of transcripts
    Due to the sensitive nature of recordings and transcripts, we take privacy very seriously and make it our primary concern for all our clients. All client transcription files (recordings and transcripts) are encrypted with a key held by the client's account. Vook does not hold the encryption keys and has no access at any time to this data. Only the customer has access to it. The customer may decide to send the transcript to Vook's customer service department for feedback on the quality of the service. In this case, a deciphered version of the transcript will be sent to customer service, for the purpose of improving the service.
  1. Customer account data
    Vook ensures that all customer account data (email address, billing address,...) remain private and confidential. Access is strictly limited to our employees and contractors on a need-to-know basis. All employees and contractors are required to sign a non-disclosure agreement before being allowed access to the data.
  1. Cookies
    A cookie is a small amount of data that is sent to your browser from our servers and stored on your computer's hard drive. We use cookies to keep you logged in while using our services.
  1. Information Sharing
    Vook does not sell, rent or share personal information with third parties under any circumstances. We may, however, disclose personal information when we believe there is a violation of our terms of service or when it is appropriate to comply with the law, to protect our rights or those of our users, and to protect our users from fraudulent, abusive, and illegal use of our site. We reserve the right to disclose your personally identifiable information if required to do so by law and if we believe that such disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.
  1. Changes
    Vook will notify its customers by email of any material changes to this policy.

Please contact us if you detect a breach of your account or any unauthorized use. You may also delete your account from the settings page at any time. You may be required cancel any outstanding orders or services.