Thank you for using our products and services ("Services"). The Services are provided by Vook SAS, located at 10 rue Vandrezanne, 75013 Paris, France.
By using our Services, you agree to these terms, including any subsequent changes or modifications. Please read them carefully. If you do not agree to these Terms or our Privacy Policy, please do not use the vook.ai website or any of our services and products.
Vook is the data controller for personal data collected to manage your account (name, email, billing address, support chats).
When you use the Service to process third-party content (such as audio recordings of client meetings), you are the data controller and Vook acts as a data processor under Article 28 of the GDPR.
The terms governing this processing are set out in our Data Processing Agreement (DPA), available on the “Data Processing Agreement” page, which forms part of these Terms.
Personal data is any information that relates to an identified or identifiable individual. Personal data that you provide to us directly through our sites is apparent from the context in which you provide the data. In particular:
When you create a Vook account, we collect your full name, email address and account login credentials.
When you use our services, we collect your billing address. When you respond to emails or surveys from Vook, we collect your email address, name and any other information you choose to include in the body of your email or responses.
We use Google Analytics on our sites to help us analyze your use of our sites and diagnose technical problems.
Vook's privacy policies explain how we handle your personal data and protect your privacy when you use our Services. By using our Services, you agree that Vook may use this data in accordance with our privacy policies.
Vook does not sell or rent personal information to third parties. Data sharing is strictly limited to technical providers necessary for the provision of the service (hosting and user-activated AI tools).
You acknowledge and agree that Vook may occasionally send you communications regarding your account or the Service via email. There may also be direct communications from our support staff when we need to follow up or when we have questions about your files. See the Privacy Policy, which is incorporated into this Agreement by reference.
You must be a registered user to access the Service. You are responsible for maintaining the security of your password. You will be solely responsible for any and all activity that occurs under your registered account. Please contact support if you detect a breach of your account or any unauthorized use. You can also delete your account from the settings page at any time.
Vook reserves the sole right to alter, modify, change, or withdraw the transcription rates offered or proposed for any or all files or as indicated on our website.
The "Unlimited" plan is intended for normal personal or professional use and not for automated processes. To ensure optimal service quality for all users, above 200 hours of transcription in a single billing period, files are processed one at a time at reduced speed until the next billing period begins, without any cap on total transcription volume.
Vook reserves the right to monitor volumes to detect any abnormal behavior (24/7 usage, account sharing, automation via scripts or bots). In the event of proven abuse, Vook reserves the right to suspend access or transition the account to a custom enterprise plan.
You are solely responsible for the data that is submitted to Vook in connection with the Service. You agree to indemnify, defend and hold Vook and its suppliers harmless from any and all losses, costs, liabilities and expenses arising out of or relating to your data, your use of the Service or your violation of these Terms. You agree to defend and/or settle any third party claim, action, suit or proceeding brought against Vook and its suppliers alleging that Vook's use of your data or files infringes the intellectual property rights of a third party ("IP Claim"), provided that Vook gives you (a) prompt written notice of such IP Claim, (b) sole control over the defense and settlement of such claim, and (c) cooperation in the defense of the claim. Your obligation for such IP Claim will not apply if the actual or alleged infringement results solely from an unauthorized modification, alteration or addition to your data or files. Any use of scripts, robots or automation tools to submit files to the Service without prior written authorization is strictly prohibited.
The Software and Services are made available to you, your company and/or your customers for personal or commercial use, which use must comply with all applicable laws, rules and regulations and must not infringe or violate the rights of third parties.
Any unauthorized use of a Vook service is a violation of this agreement. Such violations may subject the unauthorized user and its agents to civil and criminal penalties.
You represent and warrant that, for every voice or personal data contained in the audio, video or text you upload to the Service, you have secured the legal basis required under Articles 6, 7 and 9 GDPR, including any notice, consent or professional-secrecy grounds required for sensitive content (health, legal, trade-union, religious or political recordings). You will hold Vook harmless from any claim brought by a third party whose voice or data appears in your content and who did not receive the required notice or give the required consent.
HIPAA (United States): Vook is not a HIPAA Business Associate, does not execute Business Associate Agreements (BAAs), and the Service is not designed or authorized to store, process or transmit Protected Health Information (PHI) as defined by the U.S. Health Insurance Portability and Accountability Act. If you are a Covered Entity or a Business Associate under HIPAA, you must not upload PHI to the Service. Any such use is a breach of these Terms, is at your sole risk, and Vook accepts no HIPAA-related obligation as a result.
Subscriptions (monthly or annual) are automatically renewed on their anniversary date. You can disable this renewal at any time from your account settings.
Right of Withdrawal: In accordance with applicable law, you have a period of fourteen (14) days to withdraw. However, this right can no longer be exercised once a transcription has been launched on the account. By using the Service, you agree that performance begins immediately and expressly waive your right of withdrawal upon the first consumption of credit or transcribed second.
Annual Subscriptions: The annual subscription is paid in one installment and is non-refundable, even in the event of cancellation during the year. In the event of termination, you will retain access to your offer until the end of the 12-month period already paid. If you subscribed by mistake and have absolutely not used the service, you may request a refund within the 14-day legal limit.
Payments: Vook does not process cash refunds. Only payments by credit card or wire transfer are accepted. In the event of an unjustified dispute (chargeback), Vook reserves the right to suspend the account.
By default, Vook has no access to your encrypted content. However, if you choose to use the analysis features (summaries, LLM exchanges), your transcript will be sent unencrypted to our LLM provider, Google (Gemini), through its paid API. This processing takes place in a global region by default, under the European Union's Standard Contractual Clauses (SCCs); business customers can purchase an EU data residency option using Vertex AI (EU multi-region). Transcript processing is temporary: your data is processed instantly, is never used to train third-party AI models, and is deleted after processing. Vook accepts no responsibility for the accuracy or relevance of the results generated by these automated tools.
Vook represents and warrants that it will provide personnel with sufficient skill and knowledge to perform the service and that the service will be performed in a professional and workmanlike manner. Except for the foregoing warranty, you understand and agree that the software and service are provided on an "as is" basis and that Vook, its affiliates, suppliers and resellers expressly disclaim all warranties of any kind, beyond reimbursement in credits, including, without limitation, any warranties of merchantability, fitness for a particular purpose, non-infringement, or that your data on Vook's servers will be secure.
Vook, its affiliates, suppliers and resellers make no warranties or representations, other than refund or reconsideration, as applicable, regarding the results that may be obtained from use of the Service, the security of the Service, or that the Service will meet the requirements of any user beyond reconsideration. Use of the Service is at your sole risk. You will be solely responsible for any damages you may suffer as a result of using the Service. You assume the entire risk as to the use, security or performance of the Service.
Without limiting the foregoing, the Service is not designed or authorized for use in hazardous environments requiring fail-safe controls (including, but not limited to, the operation of nuclear facilities, aircraft navigation/communication systems, air traffic control, life support systems or weapons), nor for the processing of Protected Health Information as defined by the U.S. Health Insurance Portability and Accountability Act (HIPAA).
In no event shall Vook be liable for any indirect, special, incidental, consequential or punitive damages (including, but not limited to, loss of use, loss of profits or loss of data), whether in an action in contract, tort (including, but not limited to, negligence), equity or otherwise, arising out of the use of, or inability to use, this site or the materials contained therein, or resulting from unauthorized access to, or alteration of, data.
We reserve the right to terminate or suspend your account at our discretion at any time. Where we terminate an account we hold, we will delete the account's personal data within thirty (30) days, subject to legal retention obligations (invoices are retained for ten (10) years under French tax law). You may independently delete your account at any time from the settings page; that action erases your data on the same 30-day schedule. Please note that deleting your account does not trigger an automatic refund of current subscription periods.
In compliance with legal requirements for data protection, following a period of inactivity of two years, we will proactively undertake steps to responsibly manage your information. You will receive an email communication notifying you of the impending deletion of your data, providing a thirty-day period for you to respond or interact with our services. Should there be no response or activity from your end within this timeframe, your account, along with all associated personal data, will be permanently deleted from our systems, thereby ensuring the protection of your privacy and adherence to current regulations.
We encourage you to remain engaged and maintain regular activity with our services to prevent such an outcome.
We reserve the right to change these Terms of Service at any time without notice. Please review these Terms of Service from time to time as they may change in the future. We may, but are not obligated to, remove accounts and content containing what we, in good faith and on reasonable grounds, deem to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable material. We will remove content that violates a party's intellectual property, if we have been notified of such violation, or these Terms of Service. An account terminated by Vook follows the deletion schedule set out in section 14.
Vook does not claim any intellectual property rights in the material or content you provide to the Service. You acknowledge that Vook owns all right, title and interest in and to the Service, including, without limitation, all intellectual property rights, and that such rights are protected by international intellectual property laws. You agree not to copy, reproduce, alter, modify or create derivative works of the Service.